Bridget Willard

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  • Outsourcing Social Media: It’s About Time

    If you don’t have time for social media, outsourcing it is a good solution. But there are caveats. You have to do it wisely.

    Time. Time is money. We’ve heard it all of our lives. In business we also talk about sweat equity. It’s a real thing. Yes, if you don’t have money, you may have time. But at some point you will have to evaluate how you spend your time.

    I wrote extensively about why outsourcing is financially advantageous here. In this post, I’d like to discuss some common misconceptions or thoughts I hear about social.

    “My team would be good at social media if they weren’t busy.”

    There are a few things wrong with this statement.

    Firstly, it presumes that social media is a low-level skill that anyone can learn. In many ways, it can be learned. But more about that later.

    Secondly, social media isn’t a team sport. Not to say you don’t work with a team, but committees are where social posts go to die — or never have a chance at life at all.

    Thirdly, I absolutely believe that your team could be excellent at some parts of social media. In fact, my preference is to teach social media, rather than do it for you. Why? Because no one knows your business like you.

    Great. So now we’ve decided you could be good.

    What now?

    Either you get training for them to do it or you outsource it to an agency like mine.

    If you train your team to do social media, you will be taking them away from their primary duty. Does it make sense for a CEO or Manager to tweet? From a time and cost standpoint, no.

    “Social Media is something everyone feels like they can chime in on.”

    Yeah. No. So much no. A seven-layer bean dip of no. That’s the snark version.

    Seriously, viewing social media as a low-level skill is dismissive at best. It’s not data entry or factory line work. Even those jobs require skills that not everyone can excel at.

    When you don’t view a skill as an area of expertise, you don’t respect it as a profession. Sure, everyone has an iPhone, that’s not a qualifier.

    Social media isn’t just about posting. It’s about the who, what, when, where, why, and how of posting. It’s about timing. It’s about reading the audience. It’s about discernment. It’s about silence sometimes. It’s closer to comedy in many ways.

    [bctt tweet=”Social media is about timing. It’s about reading the audience. It’s about discernment. It’s about silence. It’s closer to comedy in many ways.” username=”BridgetMWillard“]

    Social media requires basic understanding of psychology, tech, marketing, and copyrighting. It’s not for everyone.

    “Social Media is a waste of time. It doesn’t work anyway.”

    This one. I forget about this one all of the time. I could give example after example of how this isn’t true.

    Here are some examples right off the top of my head.

    1. Amy Donohue donated her kidney because of a tweet. That was in 2011.
    2. Because of a video I created for Riggins Construction, they got a net profit of work from a single client in 2015 that paid for my salary for half a year.
    3. In September of 2015, one of our Thought House Franchise Development clients got four (yes, four) first-click leads from Twitter.

    And this doesn’t include the people you meet (human ROI) or the knowledge that you learn from consuming content.

    Social Media works if you work it.

    Relationships are always valuable to business; especially if your business model relies upon referrals.

    Being social in any venue, online or off, pays off if you are a kind, generous person. Your brand has an opportunity to present itself online as that person. Why wouldn’t you take that opportunity?

    If you don’t have time to do it, outsource it. It’s that simple.

    January 7, 2018
  • Beware of the Bubble, Not the Niche

    Here’s the bottom line, friends. Bubbles are bad, niches are not. You’re free to stop reading now. 🙂

    When I say “Beware of the Bubble, Not the Niche,” I refer to the term people throw around about any industry. For example, I hear the phrase “the WordPress Bubble” thrown around a lot – like this article written by my very good friend, Kevin Hoffman.

    Inspired by @scottbolinger's trip outside the community, I offer some thoughts on the state of the WordPress bubble. https://t.co/piK5GoNxlq

    — Kevin W. Hoffman (@kevinwhoffman) September 27, 2017

    The truth is that any industry has a risk of a bubble, not just WordPress. I saw it often in the sixteen years I was in construction.

    [bctt tweet=”In business, a niche is a good thing; a bubble is not.” username=”BridgetMWillard“]

    Any business needs a focus. That’s a niche. A bubble is what happens when you only talk to people in your industry. Inside baseball is great, but if that’s all your input you won’t really know your audience — or the market.

    What’s a Niche?

    A niche is a focus. If everyone is your customer, no one is your customer. Find a focus, or three, and stick with it. For example, I specialize in business-to-business relationship marketing. That rules out retail. But the industries I specialize within that B2B world are franchising, tech, and construction.

    [bctt tweet=”If your business doesn’t have a niche, find it. Everyone is not a customer persona.” username=”BridgetMWillard“]

    What’s a Bubble?

    A bubble is a risk of any industry. It’s what happens when we only talk to people in our industry. Sometimes I refer to this as inside baseball. It’s good and serves a purpose. I can be one of the biggest offenders. I love inside baseball. I love talking about the ins and outs of our industry.

    [bctt tweet=”Inside baseball is great, but if that’s the only opinions you hear, you won’t really know your audience — or the market.” username=”BridgetMWillard“]

    How do you break out of the bubble?

    The first step to overcoming any problem is acknowledging that it exists. Do an audit of your inputs. Are they all in your industry?

    • Who is your mentor?
    • What do you read?
    • What do you listen to?
    • What are your hobbies?
    • Who do you meet?

    Then find out some of your interests that you can explore. Start watching some documentaries, read nonfiction, get a different podcast.

    All good ideas come from cross-pollination. Innovation thrives upon open thinking.

    Keep your mind open to trends outside of your industry and you’ll have the vision to take your business where it needs to go.

    “The great driver of innovation… has been the historic increase in connection.” Steven B Johnson

    Markus Spiske

    January 4, 2018
  • Protect Your Brand. It’s Not a Joke.

    Humor. It’s tricky in person — with your intonation, delivery, and body language. It’s even more precarious when it’s written. Your brand isn’t a joke, don’t treat it like one.

    It’s tempting to react to political news from your brand on Twitter. Unless your brand is Saturday Night Live, don’t do it. You’ll be fueling trolls and undermining your brand. It’s your brand. Protect it.

    KFC and Nuclear Buttons

    I rarely call people out. In this case, I’m doing it. Firstly, I grew up at the end of the cold war and don’t find nuclear jokes funny. Secondly, the situation in North Korea is serious. Thirdly, regardless of the behavior of the current President (who frankly embarrasses me), your brand should be above that.

    Tweet:

    McDonald’s leader Ronald just stated he has a “burger on his desk at all times”. Will someone from his big shoed, red nosed regime inform him that I too have a burger on my desk, but mine is a box meal which is bigger and more powerful than his, and mine has gravy! #nuclearbutton

    — KFC UK (@KFC_UKI) January 3, 2018

    Sure, at the time of this screenshot (in my tweet below), 6 hours in, KFC got 606 comments, 24,000 impressions and 49,000 likes. It’s a mistake.

    I don't normally call accounts out, but I am on this one.

    Sure, it's funny.

    But are the trolls worth it?

    Now people are complaining?

    Your brand should never be a joke.https://t.co/R0oS2263aI pic.twitter.com/aUYn8YyJb3

    — Bridget Willard (@BridgetMWillard) January 3, 2018

    The fact that KFC is calling itself KFC instead of Kentucky Fried Chicken shows that they have a history of branding issues. They had to fight fried food, are they really going to alienate the demographic that mostly enjoys it? Seriously. I’m a Republican. I get it. Let’s be serious.

    In fact, I’d argue that the cheap laugh and blog posts that will be written on Mashable, Tech Crunch, and BuzzFeed might be worth it for a day for attention. But will it help sales? I doubt it.

    [bctt tweet=”Your brand isn’t a joke. Don’t treat it like one. Use restraint with current trends.” username=”BridgetMWillard“]

    The Danger of Trending Hashtags

    The same advice goes for Trending Hashtags. Lazy social media managers try to jump on a trend. If you don’t totally understand why the trend is happening, you have another “Why I Stayed” scandal.

    [bctt tweet=”Don’t fall for easy. If you don’t understand the hashtag, do not use it. It’s that simple.” username=”BridgetMWillard“]

    People make mistakes because of inexperience and a lack of discretion. They don’t think things out strategically and see how it will affect their brand. This is why you should never hire a cheap Social Media Manager.

    You can easily find a cheap social media manager.

    Do you know what you get?

    Inexperience.
    Mistakes.
    Or worse.

    It's your brand. Protect it.

    — Bridget Willard (@BridgetMWillard) January 3, 2018

    It’s Your Responsibility to Protect Your Brand

    Your brand is your reputation. It’s all you have sometimes when funds are light. It’s your job to protect it and assemble a team of people who have the same vision.

    Levi Saunders

    January 3, 2018
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