Author: Bridget Willard

  • In Defense of My Perspective: A Pragmatist in a World Full of Dreamers

    How does a pragmatist survive in a world full of dreamers? In the era of startups, ideas are often valued more than their execution. Yet, we know from reality shows on television and interviews in startup magazines that execution is the only thing that truly matters.

    This world needs dreamers. We need optimism. We need hope.

    But we also need reality. We need pragmatism. We need boundaries to break.

    We need the clouds and the dirt as Gary Vaynerchuk says.

    “What doesn’t matter is basically everything in between the overall vision and strategy and the real knowledge of it.” Gary Vaynerchuk

    A World of Dreamers

    Yes, I believe in dreams. Well, that’s not entirely true. I try to believe in dreams. Disappointment and I have been too acquainted for way too long. I’m am distancing myself from cynicism.

    More accurate is that I want to believe in dreams. This means that my desire is to not kill a dream; rather, to help make it possible.

    We need Steve Jobs and Steve Wozniak – the dreamer and the implementer. The ideal and the practical.

    You need the imagination and the infrastructure.

    “Google has built an infrastructure that makes a lot of dreams closer to reality.” John Battelle

    “The dreams we have [for the digital future] can only be realized if we not only build secure approaches that make those easy to administer.” Bill Gates

    Is Pragmatism Negativity?

    I’ve had some interesting conversations lately — in the world of WordPress especially — where realism is equated with negative energy.

    I’d like to address this concern.

    I don’t believe that just by speaking, you create reality. That is to say, that if you speak something aloud, it happens. That by looking down the road, diverged in the yellow wood, and having to make a choice, by weighing the options, you’re a dream killer.

    I disagree.

    “Hey, you! Get off of my cloud.” Mick Jagger and Keith Richards

    We need dreamers. And we need the people who see how to build the dream. We need the realists. We need the pessimists. They even fuel the dreamers to overcome. We need those pragmatic people who say, “Yes, I love that dream. Here’s out we are going to build it.”

    Devil’s Advocate

    I love the concept of fairness — of intellectual honesty. I’ve always made a mental exercise to view and consider all perspectives of an issue. And I’ve learned over the years that not everyone can be objective — especially about their own business.

    Many of my peers own businesses. I was the wife of an entrepreneur. I worked in the inside of businesses for years — in accounting and office management. Though those positions are rarely regarded, secretaries know everything and accountants know more. In that position, they are the proverbial fly on the wall. Because of all of this experience, I understand the questions that need to be asked to achieve those dreams.

    So my friends will call me up,

    “Hey Bridget,” they say, “I was talking to so-and-so the other day and was thinking of [details the dream]. What do you think?”

    I’ll just ask them questions.

    What about x? What about y? Who will do z?

    Recently, six months after a series of conversations and a business decision, my friend turned to me and said, “Whoa. Bridget, you just saved me $13,000.

    It’s important for freelancers to bounce ideas off of people who will give them real things to think about — not yes men.

    “There is no dream without the work.” Me.

    Yes. I’m quoting myself.

    In my presentation about how I changed careers, I talked about how it seems like I was an overnight success. I wasn’t. I’d been doing content marketing since 2009. It’s 2015 when people noticed it. It’s 2016 where I started to travel. 2017 people seemed to know me. It was not overnight.

    It’s work to dream. It’s work to build the dream.

    Let’s do it together.

  • The Economic Impact of the Timeline of the Gutenberg Rollout

    Editorial note: This post was written in 2017 and has now been converted (2021) to a post using Blocks. The tech was never my bone to pick with Gutenberg. It was the timeline.

    As a business-oriented marketer, my perception of Gutenberg is not about its beauty or ease of use. Rather, I am very concerned (and have been since June 2017) about the economic impact of the tight timeline of Gutenberg given how quickly it is being iterated.

    [bctt tweet=”I am very concerned about the economic impact of the tight timeline of Gutenberg given how quickly it is being iterated.” username=”BridgetMWillard“]

    What is Gutenberg?

    In my words, Gutenberg is a structural and visual change to WordPress’ editing and publishing experience. Its interface is very much like Medium and I found it very easy to use. This project or editor will roll out in WordPress 5.0 which is slated for April 2018.

    If you are unsure about Gutenberg, please read this article by Morten Rand-Hendriksen.

    “The core concept of Gutenberg is every item you add to WordPress is a “block”. Every heading, paragraph, image, blockquote, list, and other content you add is a block, and every block has unique properties and settings. That means when you create content, you can work with and customize each individual block, move those blocks around, and even make individual blocks reusable so you can build them once and use them in different locations and different views.” Morten Rand-Hendriksen

    Also, Josh Pollock has an overview post State of the Word on his site here that is worth reading as well.

    “While I worry about backwards compatibility for metaboxes, I think my biggest concerns are addressed or will be addressed. I do think storing Gutenberg’s raw content in the existing post content column as a string is a mistake that will have to get fixed later with a new column and proper content object, but we’ll get there.” Josh Pollock

    Also: Here is the GitHub Repository for Gutenberg.

    My Huge Disclaimer

    I am the Marketing Team CoRep for Make.WordPress, I am a business owner, and have formerly worked for a very successful plugin development company and advertising agency that both rely upon WordPress for their business model. Though I will write about this on my own blog, I thought I would put my money where my mouth is and be an official voice instead of a behind-the-scenes voice.

    I commented on #3902 but the economic concern is separate and deserves its own issue.

    Does Gutenberg Break Backward Compatibility?

    It is my understanding that WordPress, as a project and community, is committed to backward compatibility. To be fair, I’ve mostly heard this discussion when considering back-end compatibility with PHP. And I understand the frustrations with developers wanting to use PHP7+ functionality.

    However, PHP developers are able to wrap the depreciated code. The new Gutenberg experience (editor) puts a large-scale burden on plugin and theme developers in a short, four-month period.

    [bctt tweet=”Without a doubt, #Gutenberg will require work to make what are not being called legacy or WordPress classic sites compatible.” username=”BridgetMWillard“]

    We need a SWOT Analysis

    To assist in the marketing strategy both inward (Make Teams, WordPress Developers) and outward (clients, end users, agencies), a SWOT analysis should be made by us.

    Here is an example:

    Strengths: Ease of use, modern technology, possibilities with VR, etc.
    Weaknesses: Accessibility, SEO issues, compatibility.
    Opportunities: New developers, new customers, modern technology, better UI.
    Threats: Attrition (loss of WP to Wix, et al), Economic impact, loss of volunteers.

    Is WordPress Attrition a Threat

    Attrition is a real risk. I shared Morten’s article from LinkedIn and an affiliate marketer began having a conversation with me that I think we should listen to. 29% of the internet uses WordPress. The rollout needs to manage expectations, educate, and give people time to learn.

    [bctt tweet=”Attrition is a real risk. The rollout needs to manage expectations, educate, and give people time to learn.” username=”BridgetMWillard“]

    We’re not Apple. We don’t dictate and expect people to adapt. We believe in democratizing publishing. This is key to our culture as a software.

    https://twitter.com/JessicaGottlieb/status/940033708299448321
    https://twitter.com/JessicaGottlieb/status/940040642855518208
    https://twitter.com/JessicaGottlieb/status/940104882425442307

    Economic Impact of Gutenberg’s Tight Timeline

    Businesses run on fiscal year budgets, not timelines for software releases. It’s easy for us on the inside to become excited about amazing features and great possibilities only to forget about the small business owners, the plugin and theme developers, and the bloggers.

    Plugin and theme developers, for example, have to shift budgets from marketing (how will this affect WordCamp sponsorships, for example) to product development and support. They need to train themselves and their developers to deeply learn JavaScript and React and Vue (possibly) in order to create compatible metaboxes.

    Plugin development companies also have to decide if they are going to support their legacy clients. Should they decide to support both, the technical debt now becomes financial in nature as they spend more hours (time) and/or budget (money) keeping current clients. Should they not, they risk losing current clients through attrition.

    Granted, people like Josh Pollock of Caldera are excited enough to get their plugins ready now. As a Caldera Forms user, this makes my heart sing.

    Agencies who use WordPress often have year-long contracts. The site is built and then used to publish content on a regular basis for lead generation, SEO, and business development. The agency will have to ensure their clients’ sites either remain on 4.9.x or are fully compatible to Gutenberg. Many agencies build custom themes on frameworks or with ACF. Those themes will need to be worked on (that translates into budget shift). Personally, I’ve recommended many of my agency clients and friends to prepare for this last October. Many have added to their budget to be prepared.

    [bctt tweet=”Businesses don’t make decisions based upon community loyalty; they make decisions based upon finances.” username=”BridgetMWillard“]

    Small businesses often come to WordPress for the reasons we promote: technical SEO, ease of publishing, owning your own data. Convincing them to stay, when another option may be cheaper (WIX, Squarespace, even Dot Com), may become a challenge. Businesses don’t make decisions based upon community loyalty; they make decisions based upon finances.

    I love WordPress. Here’s a Possible Solution.

    I would love to see the version that will be shipped with 5.0 set sooner than later. This will allow WordPress educators, agencies, businesses, the Make Team, and development shops to prepare the general public for the rollout with marketing materials, documentation, and, of course, compatible code.

    I love WordPress. I want it to thrive. Keep iterating. It should iterate. But the economy that relies upon WordPress needs time to learn and accept.

    Thank you for your time.

    (A shorter version of this was originally posted on GitHub 12/11/17 #3926) There are probably a lot of great comments there.

  • WordCamp US 2017: Friends, Rosie The Wapuu, and Contributor Day

    When is a WordCamp more than just a camp? When it promotes your Meetup’s logo, when you see great friends, and have an epic Contributor Day.

    I would be remiss in mentioning two things as an aside: Bluehost sending Jessalyn Tucker to WCUS and The Gutenberg situation.

    You can read Jessalyn’s blog here and her dad’s blog here. Thank you, Bluehost!

    The big news is the Gutenberg “editor” (it is way more than just an editor) will be coming out with 5.0 in April (I’ve been saying this since June so I felt a bit vindicated in my analysis).

    If you want to keep informed on it, I’d start with following Kevin’s tweets. It is iterating (changing) quickly.

    Friends

    WordCamp is a celebration of the WordPress community. If you’re not making friends, come find me. We’ll be friends.

    A regional camp like WordCamp US brings friends together from all over the US and the World. It was great to catch up.

    Clearly, I did not take enough selfies. 😉

    Rosie the Wapuu

    Yes. Rosie the Wapuu was everywhere. She is not the “Lady Wapuu,” she’s the unofficial mascot for WomenWhoWP.org.

    You can order your own swag thanks to James Tryon and Wapu.us here.

    She’s more than a mascot, she represents a traditionally underrepresented minority in tech: women. We didn’t think she’d be part of a global movement, but it is trending that way.

    You may recognize Julia from the WSJ article that had her photo.

    Contributor Day

    Contributor Day was the real reason for me to attend this camp; it’s an all volunteer work day for Making WordPress. Though some people are “sponsored volunteers,” we are volunteers nonetheless. WordPress is created by you for you.

    I’m honored to be a Marketing Team Rep and this CD was smooth, efficient, and fun. We had over 20 new people contributing. I couldn’t have done it without Dwayne McDaniel of Pantheon. He even gave out I Make.WordPress.org stickers. It was epic.

    Special Thank You

    Thanks to GiveWP for paying for my airfare and Jen Miller for sponsoring my meals and lodging. With the recent change in my career, I wouldn’t have had enough time to save for the trip.

  • Seattle to Rochester – A Panel and A Keynote

    On November 4, I was on the Women in WordPress panel in Seattle; on the 18th I gave the keynote in Rochester.

    My passion is to help business owners understand how to use social media, how to build relationships, and improve their ability to encourage others. I’m grateful to be invited to be part of a panel for WordCamp Seattle and to present the keynote at WordCamp Rochester.

    Personal Thoughts

    When I attend WordCamp US in two weeks, I will have attended 11 camps in 2017. This was a huge part of our strategy at Give to promote relationships and the product. Though I’m freelancing now, I was glad they sponsored these two trips.

    After WordCamp US in 2016, Jason Knill and I decided to see part of the cities we were visiting. All I saw of Philadelphia at US was the convention center. So, I took that attitude toward these two solo trips.

    In Seattle, I walked to the camp instead of rideshare. The city was under construction. It spoke to me. Even established, thriving, and beautiful places like Seattle are under construction. I am, too. Going into business for myself is scary, but I have a foundation beneath me to support this venture. It was good to be reminded of that.

    https://www.instagram.com/p/BbE9893lvcU/

    In Rochester, once I realized how close we were to the Erie Canal, I ditched camp early enough to spend some time looking at it. It’s amazing to think that a very small man-made canal (I was surprised at how small it is) impacted history so greatly. It wasn’t even in use for very long, but it allowed Chicago to become the city it is today. Small things — even for a short period of time — can determine fate — fate bigger than itself. Think of that in our personal lives.

    For your entertainment, I also sang the song, “Low Bridge” that I remember from Fourth Grade music class. It’s on my Facebook Timeline.

    As I walked from the canal to the after party, it began to rain. It struck me as awesome that just two weeks ago, I was rained on in Seattle. Now, on the other side of North America, I was also being rained upon. I walked a mile in the rain and couldn’t have felt more content, happy, joyful, or at peace in my entire life. That moment filled my heart with courage.

    Back to the main reason for this post.

    A brief Recap of Seattle and Rochester

    Rachel Cherry and Miriam Goldman both submitted Women in WordPress panels for Seattle so they were combined. What a great group of women. Wow. We covered the entire spectrum of feminism. The panel was informative and controversial — just the way I like it.

    My favorite part of the panel was when a man asked how he could better advocate for women in the workplace.

    I was happy to answer for him, for that audience, and for you, my readers.

    It is very important how you characterize the concerns of women on your teams.

    Let me repeat that.

    [bctt tweet=”To advocate for women in the workplace, be mindful of how you characterize their concerns.” username=”bridgetmwillard”]

    Adjectives matter. If we bring up that we’re offended it doesn’t mean we’re “mad.” If we have an intentional word choice, we don’t have a “tone.” Think about that. It determines how we’re seen by our peers and this effects our ability to rise in organizations both in structure, position, and salary.

    The keynote was a special invitation. I was honored to be invited to travel to Rochester to share my passion for building community. Rochester has a great community.

    Seeing the faces light up as I spoke, knowing they “get it,” reassured me that my passion is teaching. I not only want to work that into my business, I need to. I’m not fully me without teaching.

    I felt a bit lost, honestly, until I met a woman in the bathroom. She has a cluster of stars that looks like a galaxy as a bracelet tattoo. That made it all click for me. Small encounters mean everything. That is how I pulled the talk together.

    https://twitter.com/tree166/status/931887726101712897

    Recap of the Seattle Panel By Other People’s Tweets

    Recap of the Rochester Keynote By Other People’s Tweets

    https://twitter.com/mirigoldman/status/931883092586975234

    https://twitter.com/mirigoldman/status/931887007852310530

    https://twitter.com/themattyg/status/931887744539914240

    https://twitter.com/themattyg/status/931888446817341440

    https://twitter.com/ShawnHooper/status/931888902884884480

    Thank You.

    I know your time is valuable. Thanks for being part of my community.

    Love,

    Bridget

    Special Notes:

    • Special thanks to GiveWP for sending me to both camps. It’s the most robust plugin for online donations.
    • I use Postmatic to send these posts via email and to respond to comments. I’m on the $20/month plan. Check it out. (It does not support embedded content in email, to see the tweets, you’ll have to click over to the actual blog post. Thanks)
  • How Much Should A Social Media Manager Cost?

    The cost of a social media manager sometimes triggers sticker shock in people. But in order to evaluate cost, of any type, you need context.

    I talked about job costing and my experience of only making $9 and hour previously. Here’s a higher-level update for how much a social media manager should cost a client.

    Context matters when it comes to salaries or, frankly, vendor costs. What caliber of person would you want representing your brand? That’s the real question.

    ZipRecuiter has a 2019 salary resource for free if you want to look at those, too. For my town, this is their analysis.

    As of Apr 22, 2019, the average annual pay for the Social Media Manager jobs category in Dana Point, CA is $49,075 a year.

    While ZipRecruiter is seeing annual salaries as high as $88,280 and as low as $16,552, the majority of salaries within the Social Media Manager jobs category currently range between $33,606 (25th percentile) to $60,190 (75th percentile) in Dana Point, CA. The average pay range for a Social Media Manager job varies modestly (up to $26,584), which suggests there may be fewer opportunities for advancement based on skill level, but increased pay based on location and years of experience is still possible.

    Quick Highlights

    • When you outsource social media instead of hiring in-house, you shift the labor burden from your company to your vendor.
    • Respectable social media managers produce results.
    • I’m more expensive than a Happiness Hero at Buffer but less expensive than an in-house Marketing Manager.

    Let’s do some math.

    Before we get to my pricing or any other agency’s pricing, let’s talk about hiring a Marketing Manager.

    According to Salary.com, the median salary for a Marketing Manager in the US is $96,000 and Glassdoor puts it at $88,000 for Los Angeles, and US News reports it to be $128,000 (I’ve rounded the numbers).

    An in-house social media manager’s range is much lower, which is to be expected.

    “For social media manager salaries, Glassdoor’s national average was $51,613, while Indeed’s was $61,000. For a final source, we checked PayScale, which showed a median salary of $45,260.” Sprout Social 

    Buffer is one of the remote workforces that is completely transparent with their salaries. Happiness Hero average around $70,000.

    If you were an employer, you’d have to add at least 20% to those salaries to account for labor burden — maybe even 50% if you pay for health insurance and things like 401(k), etc.. Let’s take the BLS number of 30% employee burden.

    “Overall, compensation costs among private industry employers in the United States averaged $33.26 per hour worked in June 2017. Wages and salaries, at $23.15 per hour, accounted for 69.6 percent of these costs, while benefits, at $10.11, made up the remaining 30.4 percent.” Bureau of Labor and Statistics

    Shifting the Labor Burden

    Labor burden is a problem for companies. I get it. I spent a good time in office management and accounting. I completely understand the cost of an employee.

    One of the benefits of outsourcing to a freelancer (1099 contractor) is shifting that labor burden from your company to theirs.

    Freelancers shift the labor burden from your company to themselves. Not to mention the cost to interview, hire, and train a social media manager — or their rookie mistakes.

    Cost from a Freelancer’s Perspective

    Let’s take a small diversion into what it means to be a freelancer. They take the burden of self-employment tax (20%) in addition to their own costs (expenses) which include health insurance, office equipment, utilities (like internet), office lease or co-working expenses, and more.

    To my freelancer and small agency friends, I take a short diversion.

    What do you think you really make when you charge $100/hour? Would you be surprised that it’s only $16?

    Is $20 an hour $20 an hour?

    The short answer is no.

    You have options. Sure. You can outsource outside of the country. That is your prerogative as a business owner. Maybe some things can be automated, some outsourced in another country to help their economy, and some in-sourced.

    It’s good to have options. As a business owner, you have your own budgets to reconcile with your goals.

    There are options and tools. If you’re willing to bring social media in-house, you should. That’s the option that many of my colleagues recommend including Robert Nissenbaum of Tactical Social Media. It’s your brand and your voice. You know it best.

    “As a small business owner you ARE the face of your business. The more you are personal and the more of yourself you bring into your content, the more opportunity you provide for others to connect. The more opportunity you have to create, develop and grow relationships. The more opportunity to develop a friendship.” Tactical Social Media

    How do you evaluate a Social Media Freelancer?

    Cost is good but it’s not everything. Look at their reputation. Look at their Twitter profile. Are they full of promises but can’t produce results? No one believes in first-click leads, but we still want results.

    The people I respect produce results. You should want that, too.

    Why are you so expensive?

    The short answer is I’m worth it. The long answer is that I know what my colleagues and agencies are charging and I’m still providing a great deal. Many of my peers would ask me to raise my prices.

    My Twitter Pro Package was priced at $1,000 a month ($1,200 as of January 2021). Agencies charge upwards of $2,000 a month for this exact service (I know I worked at one!).

    I know, as a person who believes passionately in accurately representing a brand that I spend a minimum of 28 hours a month on each client’s Twitter account. Though I don’t charge hourly, let’s use that as a basis for comparison and context.

    By my calculations, I’m a bit more expensive than a Happiness Hero at Buffer but still less expensive than an in-house Marketing Manager at the low salary spectrum — without taking into account the labor burden.

    So, what looks like a good deal to you?